Privacy Policy
At altdorgames.gr we care about the protection of your personal data and we want to be open and transparent about how we process them.
For this reason we have created this Privacy Policy in which we explain how we process and protect your personal data.
Processing Manager
The Greek sole proprietorship "VASILEIOU VASILEIOS", (hereinafter "altdorgames.gr") is the controller of your personal data in accordance with the law in force.
Βασίλειος Βασιλείου
Address. Z. Kaplani 4-6, Ioannina, 45444, Greece
F.O.B.: ΧΧΧΧΧΧΧ
Phone : 2651030890
contact e-mail for personal data issues: info@altdorgames.gr
Where do we store your data?
Except as expressly stated herein, the data we collect from you is stored in accordance with European law.
Your rights
- Right to access:
You have the right to request information about your personal data held by us at any time. To this end, you can send us an e-mail to info@altdorgames.gr. - Right to portability:
In cases where altdorgames.gr processes your personal data by automated means based on your consent or under contract, you have the right to receive a copy of your data in a structured, commonly used and machine-readable format. You may also request the direct transfer of your data to a third party. The above right only applies to personal data that you have provided to us.
To exercise the above right you can send us an e-mail to info@altdorgames.gr . - Right to rectification:
- You have the right to request the correction of your personal data if it is inaccurate or the completion of your personal data if it is incomplete.
- If you maintain an account on altdorgames.gr, you can modify your data through it. You can also e-mail us at info@altdorgames.gr
- Right of erasure:
You have the right to request at any time the deletion of your personal data processed by altdorgames.gr especially when: - Your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed
- The processing of your data is based on your consent and you withdraw this consent
- Your data was processed unlawfully
This right does not exist in particular when:
- The processing of your data is necessary for the establishment, exercise or defence of legal claims
- The processing of your data is necessary to comply with a legal obligation of altdorgames.gr that requires the processing.
- In any case, we will inform you about the satisfaction or non-fulfilment of your request and, in case of non-fulfilment, about the reasons for this.
To exercise the above right you can send us an e-mail to info@altdorgames.gr
- Right to object:
You have the right to object to the processing of your personal data based on a legitimate interest of altdorgames.gr. In this case, we will stop processing your personal data unless we can prove that we have compelling legitimate grounds for the processing which override your rights and freedoms or for establishing, exercising or supporting legal claims.
To exercise the above right you can send us an e-mail to info@altdorgames.gr
- Right to object to direct marketing:
You have the right to object to the processing of your personal data for direct marketing purposes.
You can express your wish in the following ways:
Following the instructions that accompany each e-mail with promotional content - By sending an e-mail to info@altdorgames.gr
- Right of restriction:
You have the right to request the restriction of the processing of your personal data in the following cases:
When you question the accuracy of your personal data and until altdorgames.gr verifies the accuracy of such data. - When the processing of your data is unlawful and you object to their deletion by requesting instead the restriction of their use. When altdorgames.gr no longer needs your personal data for the purposes of processing, but these data are necessary for the establishment, exercise or support of legal claims
- To exercise the above right you can send us an e-mail to info@altdorgames.gr
When you object to the processing of your data by altdorgames.gr based on a legitimate interest of the latter and until the existence of unlawful reasons of altdorgames.gr that override your freedoms or rights is verified.
- Right to lodge a complaint with the competent supervisory authority: If you believe that altdorgames.gr is processing your data in an incorrect way, you can contact us at info@altdorgames.gr or by phone at 2651030890 . You can also file a complaint with the Data Protection Authority or any other competent supervisory authority.
- Amendments to our Privacy Policy:
We may need to modify our Privacy Policy. The latest version of the Privacy Policy is always available on our website.
ONLINE PURCHASES
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to manage your online purchases on altdorgames.gr, processing your orders and returns through our online services and sending you notifications about the delivery of your items.
Your personal data is used to identify you, to confirm that you are of legal age to validate your legal commitments and to confirm your address to external partners.
WHAT KIND OF PERSONAL DATA DO WE PROCESS?
We process the following categories of personal data concerning you:
- contact details, such as full name, address, e-mail and telephone number, gender (if you choose to enter this information) and date of birth (if you choose to enter this information)
- information about the payment method (such as the payment method chosen, the date of the transaction and its amount)
- information about orders
If you maintain an account on altdorgames.gr, we also process personal data that you provide to us in the context of the above account such as:
- historical purchases
- wishlist
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data that are shared with third parties are only used to provide you with the above services. Accordingly, recipients of your personal data may be warehouses and partner courier companies and our accountants/tax advisors.
In any case, only the data necessary for the provision by each cooperating service of the respective service for which the transfer is made shall be transmitted.
Some of the above companies may have an independent right or obligation to process your personal data. In this case, they themselves act as the controller of the respective processing.
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data is necessary for altdorgames.gr to provide the service consisting in the management and delivery of your order.
FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
We will keep your personal data for 3 years from your last purchase.
DIRECT COMMERCIAL PROMOTION
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to send you newletters and promotional offers by e-mail and/or telephone.
To make your experience as a user of altdorgames.gr better, we will provide you with information relevant to your interests, recommend products, send you reminders about products in your shopping cart and offers.
WHAT KIND OF DATA DO WE PROCESS?
We will process the following personal data information
- contact details, such as e-mail and telephone number
- gender (if you choose to disclose this data)
If you have an account on altdorgames.gr, we will also process personal data you provide to us under the above account such as:
- name
- address
- age
- historical purchases
- wishlist
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data that are shared with third parties are used only for the provision of the above services to you. Accordingly, recipients of your personal data may be advertising agencies and technical providers of marketing messages.
Under no circumstances do we transfer, sell or exchange your personal data for third party marketing purposes..
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data is based on your consent or, in the case of prior purchase of products, in the case of the promotional e-mails we send you, on our legitimate interest.
You have the right to withdraw your consent at any time by sending an e-mail to info@altdorgames.gr, and the right to object to the use of your personal data for direct marketing purposes.
If you exercise these rights, altdorgames.gr will no longer be able to send you promotional offers or information based on your consent.
You can object to the use of your personal data for direct marketing purposes in the following ways:
- Following the instructions that accompany each e-mail with promotional content
- By sending an e-mail to info@altdorgames.gr
FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
We will retain your personal data for direct marketing purposes until you withdraw your consent or object to the use of your personal data for direct marketing purposes.
ACCOUNT altdorgames.gr
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to manage your personal account and provide you with a more enjoyable user experience on altdorgames.gr.
We will provide you with history and information about your orders, returns and points and allow you to manage your account settings. We will also provide you with easy ways to keep your information accurate and up to date, such as your contact details. Further we will allow you to store items in your basket and wishlist.
WHAT KIND OF PERSONAL DATA DO WE COLLECT?
We will always process your e-mail and the password you set when you log in to your altdorgames.gr account.
We will also process the following categories of personal data:
- contact details, such as full name and e-mail
- address and telephone number (if you choose to enter this information)
- date of birth (if you choose to enter this information)
- gender (if you choose to enter this information)
We will process the following data in case you make a purchase and/or return of products
- order history
- returns history
- points history
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data are sent to third parties only to the extent required to provide the above mentioned services and for this purpose.
Your data may be transferred outside the European Economic Area. In this case, we will ensure that an adequacy decision by the European Commission is in place or that appropriate safeguards are in place to ensure that your data is adequately protected.
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data in relation to your account is based on your consent by creating the account.
RIGHT TO WITHDRAW YOUR CONSENT:
You have the right to withdraw your consent at any time by sending an e-mail to info@altdorgames.gr . In this case we will delete your account.
FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?
We will keep your personal data for as long as you have an active account.
You have the right to remove your account at any time. In this case, we will only retain your personal data if retention is required by applicable law and/or if there is an outstanding dispute.
Your account will cease to be considered active if you have not placed any orders for 3 years. Once your account becomes inactive, your personal data will be deleted.
CUSTOMER SERVICE
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to manage queries, complaints, questions, issues regarding product returns and technical support issues.
We can also contact you if there is a problem with your order.
We will process the data you make available to us, including the following categories:
- contact details such as name, address, e-mail and telephone number
- information and payment history
- information about orders
- account details
- any communication relating to the matter
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is sent to third parties, such as courier companies, companies that manage product returns and/or warehouses, only to the extent required to provide the above mentioned services and for this purpose.
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data when you have previously ordered products is based on the sales contract between us, in all other cases it is based on our legitimate interest.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We retain your personal data for a period of 5 years from the final settlement of the request, question, complaint, query or other issue.
LIVE CHAT
WHY DO WE USE YOUR PERSONAL DATA?
Our website offers the possibility of live chat with our customer service. When you use this feature we process the personal data you submit to us in this way to better serve you.
WHAT KIND OF PERSONAL DATA DO WE PROCESS?
We will process the following categories of personal data
full name
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is not sent to third parties.
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data when you have previously ordered products is based on the sales contract between us, in all other cases it is based on our legitimate interest.
We keep your personal data for a period of 3 years from our last contact.
CONTEST
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data when you participate in online competitions. In this case, we will use your personal data to identify you, to confirm your age, to contact you about the competition before and after an event, and to contact you if you are declared a winner and to deliver the relevant prize to you.
WHAT KIND OF PERSONAL DATA DO WE PROCESS?
We will process the following categories of personal data
- contact details such as name, address, e-mail and telephone number
- age
- information you submitted to the competition
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is sent to third parties, such as courier companies for the delivery of prizes, and partner companies, which undertake the organisation and conduct of the competitions on our behalf, only to the extent required for the provision of the above mentioned services and for this purpose.
WHAT IS THE LEGAL BASIS FOR THE PROCESSING?
The processing of your personal data is based on your consent, which is obtained when you choose to participate in the competition.
YOUR RIGHT TO WITHDRAW YOUR CONSENT:
You have the right to withdraw your consent at any time by sending an e-mail to info@altdorgames.gr . In this case, however, we will not be able to offer you the above mentioned services.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will keep your personal data for 3 months after the completion of the competition.
FULFILMENT OF LEGAL OBLIGATIONS
WHY DO WE USE YOUR PERSONAL DATA?
We will process your personal data to comply with legal obligations (including tax - accounting), court decisions and orders of judicial or other authorities.
ΤΙ ΕΙΔΟΥΣ ΠΡΟΣΩΠΙΚΑ ΔΕΔΟΜΕΝΑ ΕΠΕΞΕΡΓΑΖΟΜΑΣΤΕ;
We will process indicatively the following categories of personal data
- order number
- full name
- postal address
- transaction amount
- date of transaction
WHO HAS ACCESS TO YOUR PERSONAL DATA?
We will share your personal data with our partners who assist us in fulfilling the above obligations, such as our accountants and our tax and legal advisors.
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?
The above processing is necessary for our compliance with our legal obligations.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will retain your personal data for as long as required by applicable law in order to comply with our obligations above.
Prevention and deterrence of misuse and crime
We will process your personal data to identify, prevent and respond to cases of misuse of our services, as well as to prevent and investigate cases of fraud and/or other criminal acts.
WHAT KIND OF PERSONAL DATA DO WE PROCESS?
We will process indicatively the following categories of personal data
- contact details, such as name, address, e-mail and telephone number
- order history and information
- history of deliveries and returns
- payment information
WHO HAS ACCESS TO YOUR PERSONAL DATA?
Your personal data is sent to third parties only to the extent necessary to fulfil the above purposes.
We may disclose your personal data to insurance companies, legal authorities and consultants, investigative or prosecutorial authorities for the purpose of conducting investigations. Some or all of the above recipients may have an independent right or obligation to process your personal data, acting in this case as data controllers.
WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA?
The processing of your personal data for the purpose of preventing abuse of our services is based on our legitimate interest.
FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Θα διατηρούμε τα προσωπικά σας δεδομένα για όσο διάστημα απαιτείται προκειμένου να αποτρέψουμε και/ή να αναφέρουμε τελεσθείσες ή πιθανές απάτες και άλλα αδικήματα.
FUNCTIONS GDPR
For maximum compatibility of data protection requirements, the following features are provided:
Data correction
You can use the links below to update your account details if they are not accurate.
- Edit your account
- Change password
- Address
- Subscribe / unsubscribe from the newsletter
Data portability
- GDPR Applications
- Personal information
- Saved addresses
- Orders
Access to personal data
Right to be forgotten
Request for erasure of personal data. Use this option if you want to remove your personal data from our store. Please note that this process will delete your account, so you will no longer be able to access or use it again.
All of the above functionality is here: Εργαλεία GDPR